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Privacy Policy

Last Updated: 27th August 2026

This Privacy Policy explains how Primosoft Technology LLC (“we,” “us,” or “our”) collects, uses, and protects your personal information when you visit or make a purchase from https://plugins.primosoft.biz (the “Site”). We are committed to respecting your privacy and complying with applicable data protection laws, including the General Data Protection Regulation (GDPR).

By using the Site, you agree to the practices described in this policy.

1. Who We Are

Primosoft Technology LLC is a software company based in Qatar. We develop and sell premium WordPress plugins and offer free plugins on WordPress.org with optional upgrades to Pro versions.

Contact Email: plugins@primosoft.biz

2. Data We Collect

We collect several types of information to provide and improve our services:

Account Data

  • Name
  • Email address
  • Password (stored in hashed form)
  • Company name (optional)

Purchase Data

When you buy a premium plugin, the payment transaction is processed by Freemius, our merchant of record and license manager. We do not collect or store your full payment card details. We receive limited order information from Freemius, including:

  • Product purchased
  • License key
  • Email address (for delivery and support)

Support Data

If you contact us for support (e.g., via email or ticket system), we collect:

  • Your name
  • Email address
  • Content of your message

Usage Data

We use Google Analytics to understand how visitors interact with our site. This includes:

  • Pages visited
  • Device type
  • Approximate location (based on anonymised IP address)
  • Referral source

We have enabled IP anonymisation in Google Analytics where possible.

Cookies and Similar Technologies

We use cookies and similar technologies:

  • Strictly necessary cookies: Required for site functionality (e.g., account login).
  • Analytics cookies: Used to track site usage (e.g., Google Analytics).
  • Affiliate tracking cookies: Placed by our affiliate program to track referrals and attribute commissions. These cookies are set when you click an affiliate link and may be stored on your browser for a limited period.

For non-essential cookies, we rely on your consent (see “Legal Bases” below).

3. How We Use Your Data

We use the collected data for the following purposes:

  • To deliver purchased products and license keys.
  • To provide customer support and respond to inquiries.
  • To send transactional emails (e.g., purchase receipts, license renewals).
  • To send marketing emails, but only if you have explicitly opted in.
  • To improve our website and products through analytics.
  • To manage affiliate commissions and prevent fraud.
  • To comply with legal obligations.

4. Legal Bases for Processing (GDPR)

We process personal data under the following legal bases:

  • Performance of a contract: To deliver products, manage licenses, and provide support.
  • Legitimate interests: To improve our services, ensure security, and prevent fraud, where these interests are not overridden by your rights.
  • Consent: For sending marketing emails and for using non-essential cookies. You may withdraw consent at any time (e.g., via the unsubscribe link in emails or by changing cookie settings).

5. Data Retention

We retain personal data only as long as necessary:

  • Account data: Until you delete your account or request deletion.
  • Purchase records: Retained for legal and tax reasons for up to 7 years.
  • Support tickets: Retained for 2 years after last contact.
  • Analytics data: Retained for 26 months (Google Analytics default).

6. Your Rights

Depending on your location and applicable law, you may have the following rights:

  • Access: Request a copy of your personal data.
  • Correction: Request correction of inaccurate data.
  • Deletion: Request deletion of your personal data (subject to legal obligations).
  • Data portability: Request a copy of your data in a machine-readable format.
  • Withdraw consent: For marketing emails or non-essential cookies at any time.
  • Lodge a complaint: With your local data protection authority.

To exercise any of these rights, contact us at plugins@primosoft.biz. We will respond within one month.

7. Third-Party Processors

We share data with trusted third parties who help us operate our website and business:

  • Freemius – Payment processing, license management, and EU VAT handling. Their privacy policy applies to payment data. See Freemius Privacy Policy.
  • Email Marketing Provider – We use a third-party service to send newsletters and product updates. The name will be inserted here once finalised. Emails are sent only with your consent.
  • Google Analytics – Website analytics with anonymised IP addresses.
  • Website Hosting Provider – We use Google Cloud Platform (GCP) to host our website. Data is stored on their servers.
  • Affiliate Tracking Plugin – We may use an affiliate management system (e.g., AffiliateWP). This service sets cookies to track referrals and commissions.

We ensure that these processors provide adequate safeguards for data protection.

8. International Transfers

Your data may be transferred to and processed in countries outside the European Economic Area (EEA). Where required, we implement appropriate safeguards such as standard contractual clauses or rely on adequacy decisions to ensure your data remains protected.

9. Children’s Privacy

Our website is not intended for children under 16 years of age. We do not knowingly collect personal data from children. If you believe a child has provided us with personal data, please contact us and we will delete it.

10. Policy Updates

We may update this Privacy Policy from time to time. We will notify you of material changes by email or by a notice on our website. The “Last Updated” date at the top will reflect the latest revision.

11. Contact Us

If you have any questions about this Privacy Policy or our data practices, please contact:

Primosoft Technology LLC
Email: plugins@primosoft.biz