Refund Policy

Last Updated: 27th August 2026

At Primosoft Technology LLC, we are committed to providing high-quality WordPress plugins and excellent customer support. We understand that sometimes a product may not work as expected, and we want to make the refund process transparent and fair. This Refund Policy explains when and how you can request a refund for purchases made through our website (https://plugins.primosoft.biz).

1. Eligibility for Refunds

Annual Subscriptions

We offer a 14-day money-back guarantee on annual subscriptions. You are eligible for a refund if:

  • The plugin does not function as described in its documentation or sales page, and
  • Our support team is unable to resolve the issue within a reasonable time.

Lifetime Licenses

We offer a 30-day money-back guarantee on lifetime licenses under the same conditions:

  • The plugin does not function as described, and
  • Our support team is unable to resolve the issue.

These refund periods are designed to give you enough time to test the plugin thoroughly while maintaining fairness for our business.

2. How to Request a Refund

To request a refund, please email us at:

[email protected]

Your email must include:

  • Order number
  • License key
  • A clear description of the problem

Our support team will review your request and attempt to resolve the issue first. If we cannot resolve it and your request is within the eligible period, we will approve the refund.

3. Non-Refundable Situations

The following situations are not eligible for a refund:

  • Requests made after the refund period (14 days for annual subscriptions, 30 days for lifetime licenses).
  • The plugin works as described, but you changed your mind or found it unsuitable for your needs.
  • Issues caused by third-party plugins, themes, or server configurations that are not part of the product itself.
  • Purchases of the Free Version (since it is free).
  • Renewals – except when a renewal was processed in error and you notify us within 7 days of the renewal date. In such cases, we will refund the renewal amount.
  • Purchases made through unauthorised resellers. All purchases should be made directly through our website or Freemius checkout.

4. Refund Process

  1. Once we receive your refund request, our support team will attempt to resolve the issue.
  2. If the issue cannot be resolved and the request is within the eligible period, we will approve the refund.
  3. Approved refunds will be processed within 7–10 business days via the original payment method.
  4. The license key will be deactivated immediately upon refund approval.

5. Chargebacks

If you initiate a chargeback with your bank or payment provider without first contacting us, we reserve the right to:

  • Terminate your license key immediately.
  • Dispute the chargeback if we believe it is unwarranted.

We encourage you to contact us first at [email protected] so we can resolve the issue directly.

6. Contact

For any questions about this Refund Policy or to request a refund, please contact:

Primosoft Technology LLC
Email: [email protected]

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